Photo Throwdown!

I need to put my ass-kicking boots on!

My photolab no longer has the equipment to develop film into negatives.  I can print from negatives and I can digitize them and save them to a disc (16Base Resolution 2048 x 3072). If you come to me with a roll of film, I send you to one of two local, independently owned photo labs that do good work. It costs more than we used to, but it's how they have been able to afford to keep offering that service when it was no longer cost effective for us.

Today, a customer returns from having visited one of these two labs and lets me know that the worker there was bad-mouthing the work we do.  Not only that, but spreading falsehoods about it. My customer had her film processed there but was going to have it digitized with us because we charge a pittance of what the independent lab does for the same resolution scan. Their staff member asked her if she was going to bring us her film and she affirmed that she was. Then the employee told her when we scan negatives we destroy them afterwards instead of returning the film. (Not True) My customer said if she had the scans she couldn't care if she got her negatives back, she was using us anyway. Then the employee misinformed my customer that we send them off to China to be scanned. (Ridiculous) I think she has my company confused with a different, less wholesome, retail giant. After all the work I've sent them, and with all the effort we put into producing a quality product, I expect more respect from the workers there.

AAMOF this post is now a few days late because instead of polishing it up and posting it, I sent an E-mail to the owner of the little independent photo lab...  He responded that their employee meant no malice, and was working under misinformation.  Furthermore he personally loves shopping at our place and finds folk there friendly and helpful.